Coronavirus Car Rental companies rebooking or refunds policies – UPDATE

Coronavirus car rental related policies vary. Here you can check how companies handle rebooking or refunds related to Covid-19 when you have booked a car with them.

Most car rental companies always allow you to cancel a reservation free of charge as long as you do that in a given period of time usually 48 hours to one week before the booking.

However also prepaid rates are available at some companies, which are usually a bit cheaper. Now most rental car companies are adjusting their time limits because of the Coronavirus crisis and car rental terms start to apply.

If you have rented your car via online travel agents or other third party travel professionals you have to know that their policies do apply, we have listed some of them as well.

We try to provide you with a list of how cancellations are handle. Feel free to contact us if you have more accurate information.

 

 

Car Rentals

Alamo

No-fee cancellation policy extended to include customers with pre-paid rentals booked directly through Alamo.

Read more.

 

Avis

If you have an existing reservation, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience.  If you need to change a reservation, you can do so without incurring any change fees.

To travel with complete flexibility, choose “Pay At Counter” when making a reservation on Avis.com, and you may cancel or modify your reservation any time with no additional fees incurred.

Read more.

 

Budget

If you have an existing reservation, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience.  If you need to change a reservation, you can do so without incurring any change fees.

To travel with complete flexibility, choose “Pay At Counter” when making a reservation on Budget.com, and you may cancel or modify your reservation any time with no additional fees incurred.

Read More.

Dollar

As always, Dollar allows you to pay for your rental at the time of pick-up with no cancellation fees. Should your plans change, adjusting existing reservations is easy on the website.

Read more.

Hertz

Flexible rates: Payed upon Pickup, no cancellation fees.

Prepaid rates: Full refund available for the moment.

Read more.

 

Enterprise

Extended existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through Enterprise. Reservations can be canceled using your confirmation number along with your first and last name on the website, confirmation email or on the app.

Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.
Read more.

Europcar

Cancellation 48h prior pickup: Free of charge

Cancellation afterwards: Free for rentals up to the 31st of May but you have to contact Europcar by phone.

Read more.

 

National Car

Extended existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through National Car. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.

 

Read more.

Sixt

Extended rebooking options and cancellation policies to give you greater flexibility to adapt your travel plans. You can now rebook your prepaid reservation without any additional charges!*

(*applies to all rebookings of prepaid reservations until 30.04.2020. The new pick-up date must be before 31.12.2020. Tariff differences may apply.)

Read more.

Thrifty

As always, Thrifty allows you to pay for your rental at the time of pick-up with no cancellation fees. Should your plans change, adjusting existing reservations is easy on the website.

Read more.

 

 

Agencies

 

Billiger-Mietwagen.de

  1. Up to 24 hours before collection: You can cancel your rental car free of charge up to 24 hours before collection (local time, during our opening hours). For a telephone cancellation, please contact our customer service on 0221 – 567 999 11 (+49 221 – 567 999 11 outside Germany). We can be reached there at the following times:
    Monday – Friday: 8:00 a.m. – 9:00 p.m.
    Saturday and Sunday: 9:00 a.m. – 5:00 p.m.
  2. Up to 36 hours before collection: You can also cancel your rental car online up to 36 hours before the start of the rental. Simply click on the cancellation link in the confirmation email for your booking, cancel directly in your customer account at billiger-mietwagen.de or via the billiger-mietwagen.de app

Exceptions:
A rebooking is not possible if you have booked your rental car as part of a discount campaign or with a voucher. There are also offers from some organizers that cannot be rebooked for organizational reasons. Here you can cancel and then rebook.

more here…

 

Rentalcars.com

You can change your booking at anytime.

Read more.

 

 

 

 

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