Air Dolomiti Business class from Luxembourg to Frankfurt beginning of 2023.
This is a route usually operated by Lufthansa, but on some days, Air Dolomiti flies this route for Lufthansa with an Embraer E195 and under a Lufthansa flight number.
At the airport, you can use the business class check-in counter.
However, despite the fact Fast Track is promoted at the airport, Air Dolomiti, Swiss, or other Business class passengers can’t use it. The gate will not open, to let you in to the fast track, with another boarding pass than Luxair, even though it is clearly shown above the entrance.
Probably another issue of Lux-airport, the Airport owner at Luxembourg.
At least the lounge Access is given as it should be.
As so often in Luxembourg, boarding was chaotic, no clear announcements were made, and there was no extra lane for business class passengers.
The aircraft was placed at the B Terminal, so you could simply walk to the aircraft after your boarding pass has been scanned.
As usual within Europe, business class seats only give you a blocked adjacent seat. However, the blocked seat was covered by a very odd, displaced table. Firstly, this makes it impossible for you to choose where to sit (aisle or window). Secondly, the table was inclined, so it was not easy to place something on it.
The seats felt cramped and old but worse, the seats were in a desolate condition. Broken and dirty, it was probably the worst I have ever encountered on a flight within Europe so far.
The only positive thing to add is that seats had individual air nozzles.
Food & Drinks
The horror story continued. Air Dolomiti did not offer a full service round of drinks like other carriers such as Lufthansa. Instead, a small water bottle was placed pre-departure at the seat, and the only thing passengers were asked was “COFFEE?” In terms of food, they served a pre-prepared plate with a cold quiche that was not very tasty. On the plate you could find some butter, but no bread was available., it’s hard to understand how that makes sense.
And the bad experience continues. The crew member responsible for business class was probably the most annoyed I have ever encountered within Europe. No hello and no use of polite language such as “please” and “thank you”. While everybody can have a bad day, the standards should stay in place. It felt like the stewardess was literally more interested in sleeping than anything else (which she did on that short flight).
Probably a new “worst experience so far” within Europe. The seats were uncomfortable and disgusting, no drinks, except from coffee, were served, the food was mediocre and the staff very rude. To summarize, we will avoid Air Dolomiti whenever we can.
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